Emuukuu (JAIAJYJAIIUI CLOTHING PRIVATE LIMITED)
At Emuukuu, customer satisfaction is important to us. This policy explains how cancellations, returns, and refunds are handled in accordance with Indian consumer guidelines.
1. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once the order has been dispatched, it cannot be cancelled.
- To request a cancellation, please contact us immediately at contact@emuukuu.com with your order ID.
- If cancelled successfully before shipment, a full refund will be initiated.
2. Return Policy
We accept returns under the following conditions:
- The product must be unused, unwashed, and in original condition.
- All original tags, labels, and packaging must be intact.
- The return request must be raised within 7 days of delivery.
- Returns are accepted only for:
- Wrong product received
- Manufacturing defect
- Size issues (if size exchange/return is enabled on the product)
Note:
Products such as innerwear, accessories, or items marked non-returnable are not eligible for return due to hygiene and safety reasons.
3. Return Process
- Email us at contact@emuukuu.com with:
- Order ID
- Reason for return
- Clear images (if damaged/defective)
- Our team will review and approve the request.
- Once approved, pickup instructions will be shared or return address provided.
4. Refund Policy
- After the returned product is received and inspected, refunds will be processed.
- Refunds are initiated within 5–7 business days after approval.
- The amount will be credited to the original mode of payment.
- Depending on your bank/payment provider, it may take 7–10 business days for the refund to reflect in your account.
5. Shipping Charges
- Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong or defective product).
- In case of self-return, shipping costs may be borne by the customer unless stated otherwise.
6. Exchange Policy (If Applicable)
- Exchanges are allowed subject to stock availability.
- If the requested size or product is unavailable, a refund will be issued as per our refund policy.
7. Damaged or Defective Products
- Any damaged or defective product must be reported within 48 hours of delivery.
- Please share clear images or an unboxing video for faster resolution.